Christmas Derby FAQ
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Close menuI am an A-Lounge, Premium A/B/C or South End Reserved member, do I need to pre book my seat for the Melbourne Derby?
No, the following members will be able to access their normal reserved seats by using their membership card and are not required to redeem a ticket:
- A-Lounge
- Premium A
- Premium B
- Premium C/Dry
- South End Reserved
I am a General Admission, North End and South End Active member, will I be able to scan in using my digital membership card?
No.
All General Admission, North End & South End Active members will be required to redeem their member tickets using their barcodes on the Ticketek webpage.
Where do I find my barcode?
Your 14 digit member barcode can be located on your physical or digital membership cards.
If you are unable to locate your member barcode, please fill out this form and we will send it over to you!
How do I redeem my seat for the Melbourne Derby?
1. Click here and head to the Derby event page on Ticketek.
2. In the text box stating “please enter your password”, enter your barcode located on either your physical or digital member card. Your barcode is a 14-digit number. If you are reserving more than one ticket, please enter all barcodes in the same transaction, each one on a separate line to ensure you are allocated seats together.
3. After entering your password/s, select 'Unlock Tickets.'
4. Click on 'Unlock Tickets' to proceed.
5. Once tickets are unlocked, select 'Find Best Available' or 'Select Your Seat' and choose your preferred seating location.
6. Choose your relevant ticket type. Look for the option labelled 'Member Admit,' which will have a $0 price attached to it.
7. Complete the process by following the prompts to finalise your ticket selection.
How do I upgrade to a reserved seat?
1. Click here and head to the Derby event page on Ticketek.
2. In the text box stating “please enter your password”, enter your barcode located on either your physical or digital member card. Your barcode is a 14-digit number.
3. Select your desired seating category from the dropdown menu on the right-hand side. If you want to sit in a specific section, make sure you highlight the bay by clicking on the seating map.
4. Select adult, concession or junior upgrade. If upgrading for multiple members at once, ensure you select a ticket for every member barcode entered. Click "next".
5. The next screen will display your allocated seat. If you want to change your seats, select from the available options on the map and click "move seats". Once you are happy with your allocated seats, click "go to checkout".
6. Login to your Ticketek account and follow the prompts to complete your transaction. Your upgraded ticket will be sent to you via SMS. Please use this ticket to enter the ground as once upgraded, your digital membership will no longer provide access.
Is there a deadline to redeem my member ticket?
No.
Members have a priority window from Monday 25 November, 1:00pm to Sunday 1 December. From Monday 2 December, 11:00am, general public will be available to purchase tickets, but General Admission and Active members will still be able to redeem their member tickets up until the day of the game.
Please note, that entry is subject to capacity.
Will I receive a confirmation email after redeeming my ticket?
When redeeming a ticket through Ticketek you will receive a text message with your tickets almost instantly after completing the process.
