Season 2023/24 FAQs

When will Season 2023/24 memberships go on sale?

The 2023/24 memberships will go on sale in July.

Will my membership automatically renew?

If you are on our Victory Pay program (monthly or annual) your membership will automatically renew.

The Club will send out a renewal notice at the start of July with all your membership information for 2023/24. This will be two weeks prior to the first payment.

How can I find out if my membership will automatically renew?

You can contact our friendly member services teams on 1300 466 832 or at membership@mvfc.com.au.

How do I make changes to my membership before it automatically renews?

To make changes to your membership, please contact member services on 1300 466 832 or at membership@mvfc.com.au and they can chat through your options!

I’m on the auto renewal payment plan, how do I update my payment details?

Please contact our friendly membership staff via phone or email to update your payment details.

What does persons of interest mean? It refers to the technology only identifying banned people and persons of interest or of risk for anti-social behaviour – how does that work?

The facial recognition technology will be used to help identify individuals who have been banned by Football Australia, the Australian Professional Leagues, competing clubs as well as persons who pose a threat to the safety, security, or integrity of the event, venue, or precinct. This may include persons identified by law enforcement and regulatory agencies as posing such a threat.

What is the actual process? How does it identify those people and how does it limit access to only banned people?

Information pertaining to banned individuals is provided by the relevant organisation (Football Australia, Australian Professional Leagues, or the competing clubs), and the technology is used to scan the crowd at key points to identify the presence of banned individuals and alert venue management and security. In-person identification will then be used to verify a banned person’s identity.

How do I ensure my right to privacy as a patron who is not banned?

M&OP takes its privacy obligations incredibly seriously and respects a person’s right to privacy. All personal information will be handled in accordance with M&OP’s Privacy Policy and all applicable laws.