Pick your Pack Store FAQ's

Melbourne Victory has launched a new way for members to select their membership pack.

Members have more choice and personalisation than ever before.

Members are able to select to receive an adult or junior core pack or use credit to purchase their own customised membership items.

Your Melbourne Victory membership gives you exclusive access to the Pick your Pack Store, which allows you to choose your member pack your way!

You will receive a welcome email once your Pick your Pack account has been set up. Simply login with your username (account ID) and the password once you have received your welcome email.

If you select the credit option, you have been allocated extra credit to cover postage costs.

Shipping is calculated at checkout based on the weight of your items.

Your credit can be used to pay for postage.

If you wish to purchase additional items within your order, your postage costs may increase above $11.50.

Once you have logged into your account, follow the steps to begin the journey of redeeming your entitlements and spending your assigned credit.

You will have three options:

Option 1: Select credit only. A digital card will be sent to members free of charge and you will have $60 to spend in the Pick your Pack Store.

Option 2: Select physical card and $50 credit to spend in the Pick your Pack Store.

Option 3: Select an Adult or Junior core pack which includes a physical membership card. No postage will be charged if you select this option.

Once you have made your selections for you and your family, you can proceed to the checkout where you can apply your credit.

Pet, Baby, Little Striker, Victory Army and A-League Women's packs will have a standard pack to choose from and will not receive credit.

Available credits are not automatically deducted from your order.

Please ensure to 'Apply' your credits at Checkout to purchase.

An adult membership core pack includes a member card, lanyard, scarf, fixture card and bumper sticker.

A junior core pack includes a member card, lanyard, drawstring bag and door sign.

Yes. You will be able to redeem either a cap or scarf with your store credit.

A scarf is also part of the adult core pack.

You will not be charged postage if you select a member core pack.

If you select credit only or credit and a physical card, extra credit has been provided to cover postage.

Yes.

Once your order has been placed, you will receive an email which will contain your tracking details.

Your chosen items are made to order. For standard delivery, please allow 10-14 working days for delivery.

All orders are processed & dispatched within 5 days of order confirmation. If your order has been dispatched, an email containing a tracking link will have been sent to your email address.

Please contact Member Services at membership@mvfc.com.au or on 1300 466 832.